Enjoy amazing discounts during a Traveloka promotion
Along with quick and easy travel bookings, Traveloka also offers customers various discounts on holiday packages. You may be able to book a flight or hotel at a discounted price during an ongoing promotion or receive a Traveloka coupon code which may be redeemed for a later booking. To ensure you don t miss out on any exciting offers, be sure to sign up for their newsletter.
Save more with promo codes from ShopBack
rs in Malaysia booking their flights on Traveloka can enjoy added benefits when they book via ShopBack. Here, you can see the latest promo codes as well as earn cashback on every booking. In addition, you can also follow the brand on Twitter, Facebook and Instagram for the latest updates and offers. A few of the similar services in Malaysia are Agoda and Travelog.
Some of the offers currently available are:
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Traveloka is a leading Southeast Asia online travel company that provides a wide range of travel needs in one platform, enabling customers to create moments together with their loved ones. Traveloka offers flights, hotels, trains, flight + hotel packages, attractions & activities, connectivity products, airport transports, and buses.
The company has established partnerships with more than 100 domestic and international airlines, serving more than 200,000 routes worldwide. It also has the largest direct accommodation inventory, varying from hotels, apartments, guest houses, homestays, to villas and resorts. Traveloka provides more than 40 payment options for customers in Indonesia, Thailand, Vietnam, Malaysia, Singapore and the Philippines, with 24/7 assistance from local customer service in their native languages.
The Traveloka mobile app has been downloaded more than 30 million times, making it the most popular travel booking app in the region.
History of Traveloka
Traveloka was established in 2012 by Derianto Kusuma, Ferry Unardi and Albert Zhang. The need for easier ticket booking led to the creation of this platform. In 2013, Ainun Najib of KawalPemilu.org joined the team.
Initially, the site began as a search engine for other airline tickets allowing customers to compare prices in an easier manner. However, in 2013, Traveloka began reserving tickets on its website. The company forayed into the hotel booking business in 2014 enabling customers to search and book their flights and hotels in the same place.
Services offered by Traveloka
The site is a great platform for all travellers. Whether it is taking a quick flight or planning a detailed family vacation, Traveloka does it all. In addition, amazing discounts with the help of a Traveloka promo code or Traveloka discount code only enhance their appeal. The services available on the site are:
Note: At present, the Traveloka Malaysia site offers only flight and hotel booking services for travellers in Malaysia.
How to book a Traveloka flight with ease
Booking a flight is quick and easy on Traveloka with several affordable options. Simply follow the steps given below:
Step 1: Click on the flights tab on the homepage. Enter all the relevant details such as travel destination, dates and number of travellers.
Step 2: You will be redirected to another page. Here, airline name, flight schedule, and ticket price will be shown on the search results page. Choose and book the best flight for you.
Step 3: Review the trip details. If everything is in order, click on ‘Continue to Booking .
Step 4: After you have carefully chosen your flight, you are required to fill in contact information and passenger details.
Step 5: Next, you will need to complete your payment. From the many payment methods available, choose one that best suits you. In case you have a Traveloka Malaysia promo code, be sure to enter it in the space provided to claim your discount. Within 60 minutes after your payment is confirmed, Traveloka will send your e-ticket to your email.
Enjoy your stay with a Traveloka hotel
Traveloka offers travellers several stay options across categories to suit their budget and trip. To book your accommodation on Traveloka Malaysia, simply follow the steps given below.
Step 1: Click on the ‘Hotels tab on the main page and enter all the relevant details such as destination and check-in and check-out dates.
Step 2: You will be able to view al the hotels available for your stay along with any Traveloka promo that may be offered for the booking. Click on the hotel you like best to view important information.
Step 3: Review the property information. If everything is in order, click on ‘Book Now to book your hotel room. Next you will need to login to your account or register if you are a new user to proceed.
Step 4: Next, you will need to complete your payment. From the many payment methods available, choose one that best suits you. In case you have a Traveloka Malaysia promo code, be sure to enter it in the space provided to claim your discount. Within 60 minutes after your payment is confirmed, Traveloka will send your hotel voucher to your email.
Payment options on Traveloka
Credit cards: Traveloka accepts Visa, MasterCard and AMEX credit cards
For transaction in SGD, MYR, THB, VND or USD, Traveloka accepts Visa, MasterCard and AMEX credit cards. All credit card transactions via Traveloka are fully protected by Secure Socket Layer of RapidSSL (Verisign Group) authorized technology. You will receive instant confirmation and e-ticket via email within 60 minutes after completing payment.
For transactions in MYR, you can make secure and convenient payments via Internet Banking or Mobile Banking with CIMB Clicks, Maybank2u, PBE, Hong Leong Connect, RHB Now, Bank Islam, Affin Bank, Alliance Bank, AmBank, iRakyat, Bank Muamalat, OCBC Bank, Standard Chartered, and United Overseas Bank.
All transactions are conducted in real time and protected by the Secure Socket Layer of RapidSSL authorized technology.
For transactions in MYR, you can make secure and convenient cash payments via 7-eleven and e-Pay
How to book on Traveloka using ShopBack Malaysia
ShopBack offers up to 6% cashback on various bookings if you travel using Traveloka. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Traveloka store at the bottom of the homepage. You can also use the search box to find the link to the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Traveloka coupon or promo codes and deals in the Traveloka promo code, coupon codes, discounts and vouchers section.
Step 4: You will be redirected to the Traveloka website to browse and book your travel.
Step 5: When you confirm your booking, you will be eligible to earn cashback from ShopBack.
Booking cancellation and refund policies on Traveloka
Before cancelling your booking, please check whether your booking is refundable. Simply tap on your e-ticket, tap Refund, and select Policy.
Refundable means you are able to get a refund for your cancelled booking. Please note, however, that cancellations are subject to a fee, as stated on your e-ticket.
Partially Refundable means that you can get a refund for only one flight in your round-trip ticket.
Non-refundable means that you will not receive any refund for any cancellations or changes made to your booking.
Please note that the refund amount you receive may vary depending on the airline s policy, your refund reason, and the gap between the date of refund request and the date of your departure. To cancel and request a refund for your booking, please follow these steps:
Log in to your Traveloka account and go to My Booking.
Choose the booking you wish to cancel.
Scroll down to the Manage Booking section, then tap on Refund.
If you don t have a Traveloka account, you can Register for the same first. Please make sure to register with the email address or phone number you used to make your booking.
General Hotel Cancellation Policy: Refund is only allowed for refundable hotel bookings.
To get more detailed information of your hotel room reservation refund policy, go to your booking detail / hotel voucher. Cancellation may be subject to some additional fees, depending on each hotel s policy and your refund method.
The refund process for Hotel reservations may take up to 5 days after a complete refund request has been received, and upon approval by Traveloka according to the applied terms and conditions.
Partial refund request is not accepted; refund for any hotel reservations will apply to all of your reservation under the same Booking ID.
Refund procedure on Traveloka
You can request a refund in four simple steps using your Traveloka account:
Log in to your Traveloka account: If you don t have a Traveloka account yet, sign up now using the same email address you used in your booking.
Go to My Booking: In your account dashboard, select the My Booking submenu.
Check Your Booking Details: Select the booking you want to refund, then click on Detail.
Fill in the Refund Form: In your booking details, click on the Refund button. Fill in the refund form and follow the instructions.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines or hotels may also have different policies regarding acceptable refund reasons. Please check your airline s or hotel s specific refund policy to be sure which ones apply to your booking.
Refund for flights
Refund requests for flights must be submitted within the ticket validity period, which varies for each airline. Refund will no longer be available if the ticket validity period has passed. In addition, tickets are also considered invalid for a refund once they have been checked in (via the airport counter or online).
For flight refunds requested on 4 April 2017 or later, the refund amount will be transferred to your bank account within 30 days after your refund request has been received and approved by Traveloka.
If you chose to pay by credit card during booking, your refund will be transferred to your credit card account. For other payment methods, the refund will be transferred to your bank account. Please note that refund can only be transferred to the contact person s or any one of the passenger s bank account. Otherwise, your refund will be suspended.
The refund amount varies depending on the airline/hotel s refund policy, as listed in the Airlines T&C and Hotel T&C tabs. You can also find your estimated refund amount once you have filled out your refund request details.
Please note that all flight refunds are subject to a MYR 10 fee from Traveloka, per passenger per route, and a cancellation fee from the airline. Additional fees from the airline may also apply.
Connect with the Traveloka customer care team
In case you have any queries or concerns, you can reach out to the customer care team 24/7 by the following methods:
Call: 0615-4840-9469 or 603-7724-3501