Market Manager, Ibu Wulan Andini, sangat ramah dan sigap dalam melayani request dari para client. Sangat menbantu dalam memberikan masukan untuk menungkatkan production properti. Selalu in touch dan menginformasikan updated promosi ataupun yang lainnya berhubungan dengan tiket.com. Selalu menjaga relasi dengan baik, selalu support property program yang berhubungan dengan tiket.com. Financial: pembayaran selalu on time tidak pernah terlambat. Cara pembayaran ke properti jelas. Extranet: sangat mudah diakses dan user friendly sehingga sangat memudahkan staf Reservation dan Front Office dalam mengakses dan meng-update baik harga, content dan promotion.
Participating in tiket.com was a right decision for us. With the support that they have given us not only just to sell but they have take us far exposure with the free marketing activities and it was planned to suit the target market and ensure the right marketing highlight for Melia Kuala Lumpur. Not only just only online promotion, teaser and social media marketing, tiket.com have careful craft a suitable content write up for our hotel and blogger to endorse the true story of the hotel and services we offered to the right target market. We will continue to work closely with tiket.com.
We joined tiket.com in December 2019, which Malaysia marketing office is leaded by a very experience team. The dedicated marketing managers are aggressive and supportive to us, always engage and promote Ascott Malaysia properties whenever there are opportunities in future campaigns. Looking forward tiket.com to consider on system enhancement to cater complicated distribution requirements.
Unsold rooms being a daily or common issues for most of our Hotels due to last minute cancellation or no show. However, tiket.com platform managed to help us to leverage or target last minute bookings for our Hotels to minimise number of unsold rooms and the lost Revenue.
It is truly great working with the Market Management team of tiket.com (Fara and Evelyn). Their knowledge of the market, business acumen and positive attitude are just a few things that makes it enjoyable working with them. They are always open for new ideas which is an important factor in this industry. Thank you!
With tiket.com we are able to engage with guests before, during and after their stay. It helps us retain more bookings in the future and maintains our personal approach to all our guests.
The extranet is simple and easy to use and I always appreciate Xin Yi for her prompt responses as well as her willingness to share knowledge and ideas. Look forward to another fruitful partnership with tiket.com.
Just wanted to share a quick note and let you know that you guys do a really good job especially for Shelby, Evelyn, Donoven and the rest. Informative, fast and supportive. High Fives!